Refund policy

Thank you for choosing Bygone Icons. We are dedicated to providing high-quality pre-owned and vintage furniture and exceptional service to our customers. Please review the following policy carefully before completing your purchase.

All Sales Are Final

All sales are final. We do not accept returns or exchanges for reasons such as a change of mind, change in preference, incorrect measurements, color preferences, or an item no longer working for your space.

We only accept a return or exchange if an item is found to be damaged, broken, defective, or not functioning properly, and the issue was not disclosed or noticed at the time of sale.

Returns for Undisclosed Issues

If you discover that an item is damaged, broken, defective, or not working as it should, please contact us as soon as possible after receiving or picking up the item. We will review the issue and determine whether the item qualifies for a return or exchange.

To request a return or exchange, please contact us at info@bygoneicons.com with your order number, a description of the issue, and photos or videos clearly showing the problem when applicable.

If the issue qualifies under this policy and the return is approved, the item must be returned to us in the condition in which it was received, subject to our approval and instructions.

Refund Process

Once an approved return is received and inspected, we will notify you whether the return has been approved. If approved, the refund will be issued to the original method of payment within 10 business days.

Please note that any refund will exclude the 3% credit card processing fee charged at the time of purchase. This fee is non-refundable.

If an order was shipped, original shipping charges and return shipping costs are also non-refundable unless otherwise agreed upon by Bygone Icons.

Damaged or Defective Items

If your order is shipped and arrives damaged, please refuse delivery if possible and contact us immediately. If damage is discovered after delivery, please contact us within 24 hours at info@bygoneicons.com and provide photos of the item and packaging.

For items that are damaged, broken, defective, or not functioning properly and where the issue was not disclosed or noticed at the time of sale, we will work with you to determine an appropriate resolution, which may include a repair, exchange, or refund.

Exchanges

Exchanges are only accepted when an item is found to be damaged, broken, defective, or not functioning properly and the issue was not disclosed or noticed at the time of sale. Exchanges are not accepted for any other reason, including a change of mind, color preference, size preference, or because the item does not work with your space.

Non-Returnable Items

All items are otherwise final sale, including items marked as New, New in Box, Pre-Owned, Vintage, or Clearance. These items are only eligible for a return or exchange if they have an undisclosed issue that falls within the conditions outlined above.

Restocking Fee

We do not charge a restocking fee for approved returns or exchanges.

Contact Information

If you have any questions regarding our refund and return policy, please contact us at info@bygoneicons.com or +1 (212) 796-1920.