Refund policy

Thank you for choosing Bygone Icons. We are dedicated to providing high-quality pre-owned and vintage furniture and exceptional service to our customers. Please review the following policy carefully before completing your purchase.

All Sales Are Final

All sales are final. We do not accept returns or exchanges for reasons such as a change of mind, change in preference, incorrect measurements, color preferences, or an item no longer working for your space.

Returns or exchanges are only accepted if an item is damaged, broken, defective, or not functioning properly due to an issue that was not disclosed or noticed at the time of sale. Any such issue must be reported to us within 3 business days of receiving or picking up the item.

3-Business-Day Return or Exchange Period

Customers have 3 business days from the date of delivery or pickup to inspect their item and notify us of any damage, breakage, defect, or functional issue that was not disclosed or noticed at the time of sale.

To request a return or exchange, you must contact us within this 3-business-day period at info@bygoneicons.com with your order number, a description of the issue, and photos or videos clearly showing the problem when applicable.

Reporting an issue within 3 business days does not automatically guarantee a return or exchange. We will review the issue and determine the appropriate resolution, which may include a repair, exchange, or refund.

Once a return or exchange has been approved, we will coordinate the return with you. The item must be returned in the same condition in which it was received, aside from the reported issue.

Issues reported more than 3 business days after delivery or pickup are not eligible for a return or exchange.

Refund Process

Once an approved return is received and inspected, we will notify you of the status of your refund. If approved, the refund will be issued to the original method of payment within 2 business days.

Please note that any refund may exclude the 3% credit card processing fee charged at the time of purchase. 

If an order was shipped or delivered, original shipping or delivery charges and return transportation costs are non-refundable unless otherwise agreed upon by Bygone Icons.

Damaged or Defective Items

If your order is shipped and arrives visibly damaged, please refuse delivery if possible and contact us immediately.

For any damage, breakage, defect, or functional issue discovered after delivery or pickup, you must notify us within 3 business days. Please provide your order number and photos or videos clearly showing the issue.

If the issue was not disclosed or noticed at the time of sale and qualifies under this policy, we will work with you to determine an appropriate resolution, which may include a repair, exchange, or refund.

Exchanges

Exchanges are only available for qualifying issues reported within 3 business days of delivery or pickup. Exchanges are not accepted for any other reason, including a change of mind, color preference, size preference, incorrect measurements, or because the item does not work with your space.

All exchanges are subject to approval and product availability.

Non-Returnable Items

All items are otherwise final sale, including items marked as New, New in Box, Pre-Owned, Vintage, or Clearance. These items are only eligible for a return or exchange if an undisclosed damage, breakage, defect, or functional issue is reported within 3 business days of delivery or pickup and approved by Bygone Icons.

Restocking Fee

We do not charge a restocking fee for approved returns or exchanges.

Contact Information

If you have any questions regarding our refund and return policy, please contact us at info@bygoneicons.com or +1 (212) 796-1920.