FAQ

How do I place an order?
Browse our website, add items to your cart, and proceed to checkout. Once your order is ready, you'll receive a "Ready for Pickup" email. Please wait until you receive this email before making any pickup arrangements.

Can I change or cancel my order?
To request changes or cancellations before fulfillment, please reply to your order confirmation email.

What payment methods do you accept?
We accept Visa, MasterCard, Google Pay and PayPal for secure transactions.

What is your return policy?
You may return items within 14 days of receipt only if there are issues with your purchase. Please refer to our Return Policy for more details.

Do you ship internationally?
We offer local delivery in New York and ship selected items within the United States. Please refer to our Shipping Policy for more details.

How do I contact customer service?
Email info@bygoneicons.com for assistance.

Are your products environmentally friendly?
We are committed to sustainability by minimizing waste and sourcing responsibly. 

How can I stay informed about new products and promotions?
Subscribe to our newsletter via our website for updates.